My order from June 17 still hasn't arrived. Today is June 31! — I haven't received a response to my inquiry to Nyxmate yet. Instead, they emailed me this satisfaction survey.
Thank you for your feedback, Joachim.
We are very sorry that your order, placed on 17 July 2026, has still not arrived.
We are also sorry that you had not yet received our reply when you posted your review on 31 July. Our reply and your review appear to have crossed each other.
In your email, you pointed out that the tracking showed the parcel had arrived in Belgium. Unfortunately, we did not immediately connect this with the fact that your delivery address is in Switzerland. After reviewing your case again, it became clear that the parcel had been misrouted during transport.
Shipping errors of this kind are unfortunately beyond our control. However, ensuring that our customers receive their orders is our responsibility.
Therefore, we will send you a new Nyxmate immediately, at no additional cost. If both parcels should eventually arrive, you can simply decline delivery of one of them or not collect it, and it will automatically be returned to us.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.