My order from June 17 still hasn't arrived. Today is June 31! — I haven't received a response to my inquiry to Nyxmate yet. Instead, they emailed me this satisfaction survey.
Thank you for your feedback, Joachim.
We are very sorry that your order, placed on 17 July 2026, has still not arrived.
We are also sorry that you had not yet received our reply when you posted your review on 31 July. Our reply and your review appear to have crossed each other.
In your email, you pointed out that the tracking showed the parcel had arrived in Belgium. Unfortunately, we did not immediately connect this with the fact that your delivery address is in Switzerland. After reviewing your case again, it became clear that the parcel had been misrouted during transport.
Shipping errors of this kind are unfortunately beyond our control. However, ensuring that our customers receive their orders is our responsibility.
Therefore, we will send you a new Nyxmate immediately, at no additional cost. If both parcels should eventually arrive, you can simply decline delivery of one of them or not collect it, and it will automatically be returned to us.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
I‘ve tracked my snoring and after using the sore ball the first night my snoring got louder and more frequent night by night. This is for sure no scientific test and it could be related something else. However this is my experience.
Thank you for sharing your experience.
We're sorry to hear that Nyxmate did not meet your expectations after your first night using it.
Nyxmate is based on a well-known sleep positioning method recommended by sleep experts around the world. Many users experience a reduction in snoring from their very first night of use, although snoring naturally varies from night to night and individual results may differ.
If you have only recently started using Nyxmate, we would be happy to help you get the best possible start. If you decide that Nyxmate is not the right solution for you, we will of course also be happy to assist you with a return.
If anyone is unsure whether positional therapy is right for them, the principle can even be tested before purchasing by using a tennis ball or a floorball. Nyxmate is based on the same principle but is designed to make this method simple and practical to use every night.
Kind regards,
The Nyxmate Team
Ich benutze den sogenannten Schnarchball seit ein paar Tagen. Er ist unkompliziert zu handhaben und ich hoffe daß er beim Schlaf die Rückenlage verhindert. Freundliche Grüße
Heinz Meister
Great gadget, much more better as to wear a backpack when sleeping. Moving from one side to the other is more easy, although I have two of this balls on my backside. Avoiding of sleep in supine position is working as good as with a backpack.
